Remote Logistics Specialist

Sales Match; Saint Paul (MN); Remote; USD 50,000 - 77,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding

Regular check-ins

Job summary

Sales Match in Minnesota is seeking a Logistics Agent to connect with carriers, drivers, and customers, providing clear shipment updates. This desk-based, remote role sits within the logistics operations team and requires monitoring shipment progress, updating schedules, and communicating delays accurately.

The position offers a 40-hour week with varying shifts, no on-site requirement, and growth through structured onboarding. Strong communication and data-entry skills are valued.

Qualifications

• High school diploma or equivalent.
• No experience required; related logistics, transportation support, or customer contact experience preferred.
• Ability to distinguish confirmed updates from estimates and seek guidance when information is missing.
• Comfort learning shipment tracking systems and spreadsheet tools with accurate data entry.

Responsibilities

• Review incoming shipment inquiries from the shared queue, phone calls, and emails, identifying the shipment reference, requested update, and urgency before taking action.
• Check shipment status and delivery schedules in a transportation management system such as Oracle Transportation Management, comparing current entries with carrier updates.
• Contact carriers and drivers to confirm pickup progress, estimated arrival times, and delivery status, asking focused questions when updates are missing or unclear.
• Handle shipment update calls through a contact-center phone system such as RingCentral, confirming reference details and recording the outcome of each conversation.
• Enter verified status changes, contact notes, and next actions in the shipment record so colleagues can understand what happened without repeating earlier inquiries.
• Communicate confirmed shipment information to customers and the operations team, explaining delays plainly without promising arrival times that carriers have not confirmed.
• Follow up on missing updates at the agreed checkpoint, and elevate missed pickups, delivery delays, or conflicting information to the operations team lead.
• Maintain shipment tracking lists using a spreadsheets and data entry tool such as Microsoft Excel, highlighting outstanding updates for the next review.
• Confirm delivery status with the appropriate carrier contact, update the shipment record, and close completed inquiries once outstanding questions have been addressed.
• Meet quality expectations for accurate status entries, timely responses, complete contact notes, and consistent follow-up, using team lead feedback to improve handling.

Skills

Clear telephone & email communication

Strong organizational skills

Willingness to learn shipment tracking

Education

High school diploma or equivalent

Tools

Oracle Transportation Management

RingCentral

Microsoft Excel

Job description

Sales Match in Minnesota is seeking a Logistics Agent to connect with carriers, drivers, and customers, providing clear shipment updates. This desk-based, remote role sits within the logistics operations team and requires monitoring shipment progress, updating schedules, and communicating delays accurately.

The position offers a 40-hour week with varying shifts, no on-site requirement, and growth through structured onboarding. Strong communication and data-entry skills are valued.