Remote Freight Load Operations Specialist

Loadsmart; United States; Remote; USD 50,000 - 73,000; Full time

Benefits offered by this job

Signing bonus

Work from home

Career growth opportunities

Diverse global team (450+)

Job summary

Loadsmart, a logistics technology company, is seeking professionals to join a remote team in the United States. You will engage with carriers, shippers, and drivers, ensuring load events are tracked and service levels met.

The role emphasizes English communication, quick problem solving, and knowledge of USA geography. We offer competitive pay, a signing bonus, and the flexibility to work from home in a fast-growing, inclusive environment.

Qualifications

• Fluent English in spoken and written form.
• Strong communication skills in customer interactions.
• Proven problem solving and quick thinking under pressure.
• Ability to work with urgency and deliver results.
• Familiarity with USA geography to optimize carrier routing.

Responsibilities

• Communicate with carriers, partners and drivers to confirm and track load events.
• Identify and report delays or issues to stakeholders.
• Support service levels for top shippers and forecast potential challenges.
• Track and trace shipments to meet expectations and timelines.
• Gather information and drive urgency with carrier partners on upcoming loads.
• Resolve load-related challenges and maintain high customer service levels.
• Provide carrier feedback to improve core operations and shipper needs.
• Collaborate with Sales and Ops to ensure smooth freight delivery.

Skills

Fluent English

Strong communication

Problem solving

Out of the box thinker

Urgency-driven

Geography awareness (USA)

Call center experience

Job description

Loadsmart, a logistics technology company, is seeking professionals to join a remote team in the United States. You will engage with carriers, shippers, and drivers, ensuring load events are tracked and service levels met.

The role emphasizes English communication, quick problem solving, and knowledge of USA geography. We offer competitive pay, a signing bonus, and the flexibility to work from home in a fast-growing, inclusive environment.