Customer Success Specialist

Argo AI; City of Long Beach (NY); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO and paid holidays

401(k) plan

Employee assistance program (EAP)

Career growth opportunities

Job summary

Cargomatic is seeking a Customer Success Specialist in Long Beach, CA to ensure smooth shipment operations for enterprise accounts. You will be the primary contact for customers and work with Sales, Account Management, Carrier Operations, and leadership to meet performance metrics.

The role requires strong organizational skills, a customer-first mindset, and comfort in a fast-paced startup environment. Hybrid schedule includes in-office Tue-Thu and at-home Mon & Fri.

Qualifications

• 3-5 years of experience in transportation and/or logistics.
• Excellent written and verbal communication skills.
• Strong customer support and customer satisfaction experience.
• Ability to think on your feet and solve problems analytically.
• Comfort working in a fast-changing environment with shifting priorities.
• Strong sense of urgency and ability to prioritize daily tasks.
• Ability to learn new technology and concepts quickly.
• Intermediate to advanced proficiency in Microsoft Excel.

Responsibilities

• Serve as the primary point of contact for enterprise customers via email, phone, and reporting.
• Manage day-to-day shipment operations for enterprise accounts.
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to meet expectations and metrics.
• Own weekly account data metrics and key SLAs, ensuring accuracy and improvement.
• Identify and help implement new products, processes, and initiatives to support growth.
• Build, document, and champion processes and SOPs for offshore handoff.

Skills

Customer support

Communication skills

Analytical thinking

Prioritization

Excel

Education

Bachelor’s degree strongly preferred

Tools

Excel

Job description

Employment Type: Full-Time | Hybrid (In office: Tuesday-Thursday / At home: Monday & Friday) - 7:00 AM to 4:00 PM

Compensation: $40.00 - $45.00 per hour, depending on experience and qualifications

About Cargomatic

Founded in 2013, Cargomatic is revolutionizing the transportation industry by powering local freight through the first and largest digital marketplace for local trucking.
Our proprietary, AI-enabled platform uses real-time location data to match available cargo space and drivers with shippers who need freight moved - creating capacity on demand.

Cargomatic has been recognized as a Built In Best Places to Work in 2023, 2024, and 2025, reflecting our people-first culture and commitment to employee growth, success, and well-being.

At Cargomatic, we solve complex, real-world logistics challenges through collaboration, curiosity, and innovation. Employees at every level are empowered to thrive, support one another, and make a meaningful impact. Learn more at www.cargomatic.com.

About the Role

Cargomatic is seeking a Customer Success Specialist to join our team in Long Beach, CA. In this role, you will collaborate across the Cargomatic network to ensure shipment operations run smoothly for our most complex customers. You’ll serve as a primary point of contact, manage day-to-day operations, and help drive customer satisfaction through proactive problem solving and clear communication. The ideal candidate is highly organized, detail-oriented, customer-focused, and thrives in a fast-paced, startup environment. You’re comfortable with ambiguity, enjoy solving problems, and bring an "all hands on deck" mindset.

What You’ll Do

• Serve as the primary point of contact for enterprise customers, owning all communication via email, phone, and reporting
• Manage day-to-day shipment operations for enterprise accounts and perform additional duties as needed
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to ensure customer expectations and performance metrics are met
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and engagement
• Build, document, and champion processes and SOPs to support the transition of daily tasks to offshore support teams

What You’ll Need

• Bachelor’s degree strongly preferred
• 3-5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities
• Strong sense of urgency and ability to prioritize daily tasks
• Ability to learn new technology and concepts quickly
• Intermediate to advanced proficiency in Microsoft Excel
• Competitive compensation
• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) plan
• Employee assistance program (EAP)
• Opportunities for professional growth and career development
• Work in a high-growth company redefining logistics and supply chain
• Collaborative, people-first culture focused on safety, compliance, and continuous improvement.

The hourly rate for this position ranges from $40.00 - $45.00. Actual compensation will be determined based on job-related factors such as skills, experience, and qualifications, and may vary from the posted range.

Equal Opportunity Employer

Cargomatic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.