Enterprise Logistics Customer Success Specialist

Argo AI; City of Long Beach (NY); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible PTO and paid holidays

401(k) plan

Employee assistance program (EAP)

Career growth opportunities

Job summary

Cargomatic is seeking a Customer Success Specialist in Long Beach, CA to ensure smooth shipment operations for enterprise accounts. You will be the primary contact for customers and work with Sales, Account Management, Carrier Operations, and leadership to meet performance metrics.

The role requires strong organizational skills, a customer-first mindset, and comfort in a fast-paced startup environment. Hybrid schedule includes in-office Tue-Thu and at-home Mon & Fri.

Qualifications

• 3-5 years of experience in transportation and/or logistics.
• Excellent written and verbal communication skills.
• Strong customer support and customer satisfaction experience.
• Ability to think on your feet and solve problems analytically.
• Comfort working in a fast-changing environment with shifting priorities.
• Strong sense of urgency and ability to prioritize daily tasks.
• Ability to learn new technology and concepts quickly.
• Intermediate to advanced proficiency in Microsoft Excel.

Responsibilities

• Serve as the primary point of contact for enterprise customers via email, phone, and reporting.
• Manage day-to-day shipment operations for enterprise accounts.
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership to meet expectations and metrics.
• Own weekly account data metrics and key SLAs, ensuring accuracy and improvement.
• Identify and help implement new products, processes, and initiatives to support growth.
• Build, document, and champion processes and SOPs for offshore handoff.

Skills

Customer support

Communication skills

Analytical thinking

Prioritization

Excel

Education

Bachelor’s degree strongly preferred

Tools

Excel

Job description

Cargomatic is seeking a Customer Success Specialist in Long Beach, CA to ensure smooth shipment operations for enterprise accounts. You will be the primary contact for customers and work with Sales, Account Management, Carrier Operations, and leadership to meet performance metrics.

The role requires strong organizational skills, a customer-first mindset, and comfort in a fast-paced startup environment. Hybrid schedule includes in-office Tue-Thu and at-home Mon & Fri.