Remote Logistics Customer Service Specialist

CrossCountry Freight Solutions, Inc. DBA CCFS; Bismarck (ND); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan*

Uniform Incentive*

Paid Holidays

Paid Personal Time-Off

Regular part-time employees eligible

Job summary

CrossCountry Freight Solutions (CCFS) is seeking a Customer Service Representative in a remote-based role with on-site possibilities in Bismarck, ND. The position emphasizes courteous, professional support across phone, email, and chat, working with operations and internal teams to ensure accurate, timely service and an exceptional customer experience.

The role requires a minimum of three years in customer service, strong communication, and a detail-focused, organized approach.

Qualifications

• Minimum of three years of customer service experience required.
• Excellent interpersonal, communication, and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment and under pressure.
• Proficient computer skills, including data entry and general office software.
• Ability to follow instructions and work independently with minimal supervision.
• Knowledge of the transportation and logistics industry preferred.

Responsibilities

• Maintain a courteous, helpful, and professional demeanor in all customer interactions.
• Answer incoming customer calls promptly and professionally.
• Gather information from customers to generate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual.
• Respond to customer emails on topics including pickup cut-off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule.
• Collaborate with coworkers and other departments to support smooth daily operations.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed.
• Complete other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Teamwork

Microsoft Office

Data entry

Logistics knowledge

Job description

CrossCountry Freight Solutions (CCFS) is seeking a Customer Service Representative in a remote-based role with on-site possibilities in Bismarck, ND. The position emphasizes courteous, professional support across phone, email, and chat, working with operations and internal teams to ensure accurate, timely service and an exceptional customer experience.

The role requires a minimum of three years in customer service, strong communication, and a detail-focused, organized approach.