Remote Loan Servicing QA Analyst - Compliance & Testing

Carrington; Orange (CA); Remote; USD 37,000 - 40,000; Full time

Benefits offered by this job

Healthcare plans

Discretionary 401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Services is seeking a remote-based Quality Assurance Analyst for loan servicing. You will apply analytical and testing skills to ensure compliance with internal policies, investor guidelines, and regulations across life-of-loan processes.

Responsibilities include documenting processes, evaluating remediation plans, and performing data analysis to validate test results for servicing units. The role emphasizes timely escalation and collaboration within the team.

Qualifications

• Three or more years’ experience in mortgage/loan servicing.
• Two or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology and servicing timelines.

Responsibilities

• Complete a thorough assessment of document provisioning/remediation plans and identify items needing clarification.
• Evaluate remediation plans from servicing units and assess sufficiency for compliance.
• Create and maintain process/application documentation per department policy.
• Conduct testing for low/medium risk findings to ensure plan implementation and timely remediation.
• Identify exceptions and notify management of observations outside testing scope.

Skills

Quality data analysis

Testing and validation

MS Office

Mortgage terminology

Problem solving

Collaboration

Education

Bachelor's degree or equivalent

High school diploma

Tools

SharePoint

MS Office

Job description

Carrington Mortgage Services is seeking a remote-based Quality Assurance Analyst for loan servicing. You will apply analytical and testing skills to ensure compliance with internal policies, investor guidelines, and regulations across life-of-loan processes.

Responsibilities include documenting processes, evaluating remediation plans, and performing data analysis to validate test results for servicing units. The role emphasizes timely escalation and collaboration within the team.