Remote QA Analyst - Mortgage Servicing & Compliance

Carrington; Boise (ID); Remote; USD 37,195,200 - 39,950,400; Full time

Benefits offered by this job

Health insurance

401(k) match

Educational reimbursement

Employee referral bonuses

Job summary

Carrington Mortgage Services is seeking a Remote Loan Servicing Quality Assurance Analyst to apply analytical and testing skills to ensure compliance with internal policies and federal/state regulations. The role covers life-of-loan processes with an approved target pay range of $27.00–$29.00.

Responsibilities include assessing remediation plans, conducting testing, documenting procedures, and communicating results to servicing units.

Qualifications

• High school diploma required; bachelor’s degree or equivalent experience preferred.
• Three or more years’ experience in mortgage/loan servicing.
• Two or more years’ experience with quality data analysis, testing and reporting.
• Familiarity with mortgage industry terminology and servicing timelines.
• Experience using Loan Servicing technology to research, validate and obtain information.
• Proficient in MS Office with basic Excel skills.
• Strong analytical, problem solving, collaboration and technical skills.
• Good time management and ability to meet deadlines under pressure.

Responsibilities

• Complete thorough assessment of document provisioning/remediation plans and identify clarifications.
• Evaluate remediation plans from servicing units for compliance adequacy.
• Create and maintain process and procedure documentation per policy.
• Conduct testing for low/medium risk findings and ensure timely remediation.
• Identify exceptions and notify management of out-of-scope observations.
• Obtain testing approvals as documented by procedures or management direction.
• Perform loan data analysis and communicate results to servicing units.
• Conduct recurring testing and report findings.
• Research findings, propose responses, and secure approvals for modifications.
• Utilize SharePoint and systems to track assignments and update status.
• Escalate risk concerns and maintain data integrity and confidentiality.
• Follow department procedures for shared mailbox usage.
• Perform assigned compliance testing and escalate concerns promptly.
• Perform other duties as assigned.

Skills

Analytical thinking

Problem solving

Testing/validation

Communication

Time management

Team collaboration

Adaptability

Education

High school diploma

Bachelor’s degree or equivalent

Tools

SharePoint

MS Office

Excel

Job description

Carrington Mortgage Services is seeking a Remote Loan Servicing Quality Assurance Analyst to apply analytical and testing skills to ensure compliance with internal policies and federal/state regulations. The role covers life-of-loan processes with an approved target pay range of $27.00–$29.00.

Responsibilities include assessing remediation plans, conducting testing, documenting procedures, and communicating results to servicing units.