Remote Loan Servicing QA Specialist

Carrington; Dover (DE); Remote; USD 37,195 - 39,950; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Discounts portal

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Services is hiring a Loan Servicing Quality Assurance Analyst in a remote role. You will apply analytical, testing, and problem-solving skills to ensure compliance with policies, investor guidelines, and regulatory requirements across life-of-loan processes.

Target pay is $27.00–$29.00 per hour, with opportunities to contribute to remediation and reporting efforts. The role requires mortgage servicing experience, strong data analysis capabilities, and proficiency with MS

Qualifications

• Three or more years’ experience in mortgage/loan servicing.
• Two or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology and servicing timelines.
• Proficient in using Mortgage Servicing technology to research and validate information.
• Strong analytical, problem solving, and time management skills.

Responsibilities

• Complete assessments of document provisioning/remediation plans and identify clarifications.
• Evaluate remediation plans for compliance effectiveness.
• Create and maintain process documentation per policy.
• Conduct testing for low/medium risk findings and ensure timely remediation.
• Identify exceptions and escalate observations outside testing scope.
• Obtain approvals for testing as documented by procedure.
• Perform loan data analysis and communicate results to servicing units.
• Carry out recurring testing and update status using SharePoint.
• Research findings and propose initial responses to business units.
• Escalate risk concerns and ensure data integrity and confidentiality.
• Follow shared mailbox procedures and perform assigned compliance testing.

Skills

Mortgage loan servicing

Data analysis

Education

Bachelor’s degree or equivalent

High school diploma

Tools

MS Office

Job description

Carrington Mortgage Services is hiring a Loan Servicing Quality Assurance Analyst in a remote role. You will apply analytical, testing, and problem-solving skills to ensure compliance with policies, investor guidelines, and regulatory requirements across life-of-loan processes.

Target pay is $27.00–$29.00 per hour, with opportunities to contribute to remediation and reporting efforts. The role requires mortgage servicing experience, strong data analysis capabilities, and proficiency with MS