Remote Loan Servicing QA Analyst – Compliance & Testing

Carrington; Topeka (KS); Remote; USD 37,195 - 39,950; Full time

Benefits offered by this job

Healthcare

401(k) matching

Discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a remote Loan Servicing Quality Assurance Analyst to apply analytical, problem-solving and testing skills to ensure compliance with internal policies and investor guidelines across the life of loan processes.

The role requires 3+ years in mortgage servicing, strong data analysis, and MS Office proficiency. You will document procedures, conduct testing, track findings, and collaborate across teams to support regulatory and investor requirements.

Qualifications

• High school diploma required; bachelor’s degree or equivalent job experience preferred.
• Three (3) or more years’ experience in mortgage/loan servicing.
• Two (2) or more years’ experience with quality data analysis, testing and reporting.
• Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines.
• Proficient in MS Office with basic skills in Excel.

Responsibilities

• Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification.
• Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance.
• Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
• Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated.
• Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action.
• Obtain approval of testing as documented by department procedure or at the direction of management.
• Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management.
• Perform recurring testing as assigned.
• Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties.
• Utilize SharePoint and other systems to track all assignments and update the status accordingly.
• Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality.
• Follow department procedures for shared mailbox use.
• Perform assigned compliance testing as assigned and promptly elevate compliance concerns.
• Perform other duties as assigned.

Skills

Analytical skills

Problem solving

Collaboration

Technical skills

Time management

Adaptability

Communication

Organizational skills

Education

Bachelor's degree or equivalent

Tools

MS Office

Excel

Job description

Carrington Mortgage Services is seeking a remote Loan Servicing Quality Assurance Analyst to apply analytical, problem-solving and testing skills to ensure compliance with internal policies and investor guidelines across the life of loan processes.

The role requires 3+ years in mortgage servicing, strong data analysis, and MS Office proficiency. You will document procedures, conduct testing, track findings, and collaborate across teams to support regulatory and investor requirements.