Remote Live-Event Streaming Technician

Presidio; United States; Teletrabalho; USD 60 000 - 85 000; Tempo integral

Resumo da oferta

Presidio, a leader in digital solutions, seeks a Streaming Services Technician to manage live event video delivery across multiple platforms within a Managed Services environment. You will coordinate with internal teams and vendors to ensure timely resources and resolve incidents, documenting flows and practices.

The role emphasizes on-shift availability, remote work within the Continental US, and travel up to 5%.

Qualificações

• 2–3 years in a Technical Operations/ NOC role.
• Experience with Broadcast/CDN and AWS Media Components.
• Familiarity with Remedy or ServiceNow ticketing.
• Basic networking and CLI knowledge.
• Experience in a service desk environment.
• Ability to document and communicate incident work.

Responsabilidades

• Create, support, and destroy video delivery resources per event.
• Triage and troubleshoot audio/video streaming issues.
• Document troubleshooting and resolutions in the internal ticketing system.
• Attend training and shadow vendors to learn product flows.
• Create workflow diagrams (LucidChart/ Navvia) and step-by-step guides.
• Collaborate with advanced engineering groups and vendors to escalate issues.
• Manage electronic alerts and environment changes.
• Remain available on-shift via IM, phone, and email.

Conhecimentos

NOC experience

Broadcast/CDN experience

Ticketing systems

Networking (CLI)

Service desk

Multitasking

Video routing

Communication

Formação académica

High School Diploma

Tech-related degree preferred

Ferramentas

Remedy

ServiceNow

Descrição da oferta de emprego

Presidio, a leader in digital solutions, seeks a Streaming Services Technician to manage live event video delivery across multiple platforms within a Managed Services environment. You will coordinate with internal teams and vendors to ensure timely resources and resolve incidents, documenting flows and practices.

The role emphasizes on-shift availability, remote work within the Continental US, and travel up to 5%.