Remote Live Streaming Technician – Events

Presidio, Inc.

New York (NY)

Remote

USD 55,000 - 85,000

Full time

3 days ago

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Job summary

Presidio is seeking a Streaming Services Technician to manage live event video delivery across platforms in a Managed Services environment. You will be the primary contact for events and incidents, documenting procedures and resolutions.

The role requires interacting with engineering teams and vendors, shift work in the 3:00 PM–2:00 AM EST window, and 2–3 years in technical operations or related support, with CDN, video routing, and ticketing experience.

Qualifications

HS Diploma or GED required; 2–3 years in technical ops/ NOC/ MSP environments preferred.
Experience maintaining/troubleshooting Broadcast or CDN, Cisco IOS and/or AWS Media components.
Experience using ticketing systems (Remedy, ServiceNow) and working in a service desk environment.
Strong networking fundamentals and ability to use CLI/terminal interfaces.
Ability to document issues and resolutions; create runbooks and diagrams.
Live event streaming exposure or familiarity with broadcast feeds is a plus.

Responsibilities

Create, support, and tear down video delivery resources per event via internal GUI platforms.
Triages and troubleshoots audio/video streaming issues.
Document troubleshooting steps and resolutions in the ticketing system.
Participate in training and vendor shadowing to learn product/support flows.
Create diagrams and guides to assist new engagements.
Collaborate with multiple engineering groups and vendors to resolve incidents.
Monitor and respond to alerts and changes in environments.
Maintain shift coverage and communicate via IM, phone, email.