Global Live Streaming Ops Lead — Incident Champion (Remote)

Paramount Group

Burbank (CA)

Hybrid

USD 98,000 - 148,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability benefits

PTO

Job summary

Paramount+ is seeking a Sr Live Event Technology Specialist to act as the primary technical escalation point for the global Live Event Operations team, supporting Tier-1 live streaming events. You will diagnose, troubleshoot, and resolve complex issues across the end-to-end live streaming ecosystem to minimize customer impact during high-profile broadcasts.

Responsibilities include leading cross-functional incident response, coordinating with Engineering, Platform, CDN providers, and cloud

Qualifications

5+ years in large-scale live streaming or OTT platforms.
Experience as technical escalation resource for live operations during Tier-1 events.
Deep understanding of streaming architectures and delivery chain (HLS/DASH, DRM, SSAI/DAI, CMAF).

Responsibilities

Act as the primary technical escalation point during live events.
Troubleshoot end-to-end streaming issues across the delivery chain.
Coordinate cross-functional incident response and RCA.
Lead bridge calls with engineering, CDN partners, and cloud vendors.
Validate mitigation actions and support event execution.
Perform pre-event validation, redundancy checks, and production readiness reviews.
Develop runbooks, docs, and monitoring procedures.
Support onboarding of new streaming tech and vendor integrations.
Participate in on-call rotations for global live operations.