Proactive Live Chat & Admin Support Specialist

Burjline Builders; Kansas City (MO); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

Flexible work schedule

Paid training and onboarding

Opportunities for professional growth

Supportive and collaborative work环境

Job summary

Burjline Builders is seeking a proactive Live Chat Agent to support the daily administrative and operational activities of our food and beverage business. The role focuses on streamlining operations, coordinating schedules, managing communications, and delivering excellent customer support.

Ideal candidates have strong written and verbal communication, solid organizational skills, and proficiency with Office and Google Workspace.

Qualifications

• High school diploma or equivalent; associate/bachelor’s degree a plus.
• Previous experience in Virtual Assistant, Administrative Assistant, Customer Service, or similar roles preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Familiarity with Zoom, Microsoft Teams, Slack, and project management tools is an advantage.
• Experience with POS systems or food ordering platforms is a plus.
• Ability to multitask, work independently, and meet deadlines.
• Reliable internet connection and a dedicated home workspace.

Responsibilities

• Manage emails, calendars, and appointments for management.
• Respond to customer inquiries via email, phone, and chat in a professional manner.
• Process orders, update customer information, and maintain accurate records.
• Coordinate with suppliers, vendors, and delivery partners regarding orders and shipments.
• Assist with inventory tracking and update stock records.
• Prepare invoices, purchase orders, and basic reports.
• Schedule meetings, staff shifts, and event bookings when needed.
• Perform data entry and maintain digital filing systems.
• Monitor online reviews and assist with social media messaging.
• Support marketing efforts by updating menus, promotions, and promotional materials.
• Handle other administrative tasks as assigned.

Skills

Communication skills

Time management

Organizational skills

Independent work

Customer service

Education

High school diploma

Associate or Bachelor's degree desired

Tools

Microsoft Office

Google Workspace

Zoom

Microsoft Teams

Slack

POS systems

Food ordering platforms

Project management tools

Job description

Burjline Builders is seeking a proactive Live Chat Agent to support the daily administrative and operational activities of our food and beverage business. The role focuses on streamlining operations, coordinating schedules, managing communications, and delivering excellent customer support.

Ideal candidates have strong written and verbal communication, solid organizational skills, and proficiency with Office and Google Workspace.