Remote Live Chat Support Agent — Training & Growth

Ellenco Estágios e Treinamentos; Town of Florida (NY); Remote; USD 34,440 - 45,460; Full time

Benefits offered by this job

Fully remote work environment

Paid training and ongoing professional

Paid time off and holidays

Career growth opportunities

Employee assistance and wellness

Supportive team culture

Job summary

Lars Courier, Inc. is seeking a professional Remote Live Chat Support Agent to join our customer support team. You will serve as the primary contact for customers via live chat and email, handling shipment inquiries, account questions, and delivery updates with accuracy and empathy.

The ideal candidate communicates clearly, types quickly, and resolves issues while delivering a positive experience. This full-time remote role offers competitive pay and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in Business, Communications, or related field preferred.
• Minimum of one year of customer service, live chat, or call center experience preferred.
• Excellent written communication, grammar, and typing skills.

Responsibilities

• Respond promptly and professionally to customer inquiries through live chat, email, and online messaging platforms.
• Provide shipment tracking information, delivery updates, and service information.
• Assist customers with account inquiries, order status, and general service questions.
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.
• Document customer interactions accurately within the company's CRM and support systems.
• Follow up with customers to ensure issues have been resolved.
• Collaborate with operations, dispatch, and customer service teams to provide accurate information.
• Maintain productivity, response time, and quality assurance standards.

Skills

Written communication

Customer service

Multitasking

Problem solving

Time management

Team collaboration

Remote work

Education

High school diploma

Associate degree preferred

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Lars Courier, Inc. is seeking a professional Remote Live Chat Support Agent to join our customer support team. You will serve as the primary contact for customers via live chat and email, handling shipment inquiries, account questions, and delivery updates with accuracy and empathy.

The ideal candidate communicates clearly, types quickly, and resolves issues while delivering a positive experience. This full-time remote role offers competitive pay and flexible scheduling.