Remote Customer Support Agent — Flexible Hours & 24/7

Lacerlief Advisory; United States; On-site; USD 32,000 - 54,000; Full time

Job summary

Lacerlief Advisory is seeking a Remote Customer Service Representative to handle a high volume of inbound inquiries via phone, email, and chat, delivering accurate information with professionalism in a flexible schedule.

This remote role offers 24/7 scheduling options and requires a quiet workspace, Windows-based system, Ethernet connection, and a dual monitor setup. Full-time or part-time availability is available.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Prior customer service experience preferred.
• Comfortable working independently in a remote setting.

Responsibilities

• Manage inbound customer inquiries via phone, email, and chat.
• Resolve customer concerns efficiently while maintaining professionalism.
• Provide accurate information and support across service channels.
• Maintain a calm, patient, and solution-oriented approach.
• Escalate complex issues when appropriate.
• Follow all client protocols and compliance guidelines.
• Accurately document all customer interactions.
• Collaborate with internal teams to ensure effective resolution.

Skills

Communication

Problem solving

Multitasking

Remote work

Job description

Lacerlief Advisory is seeking a Remote Customer Service Representative to handle a high volume of inbound inquiries via phone, email, and chat, delivering accurate information with professionalism in a flexible schedule.

This remote role offers 24/7 scheduling options and requires a quiet workspace, Windows-based system, Ethernet connection, and a dual monitor setup. Full-time or part-time availability is available.