Remote Live Chat Support Specialist

Ellenco Estágios e Treinamentos; Plymouth (MI); Remote; USD 40,000 - 60,000; Full time

Job summary

Ellenco Estágios e Treinamentos is seeking a dependable Live Chat Agent to join their remote support team. In this role, you will assist customers via online chat, addressing inquiries and providing effective solutions, ensuring a positive customer experience.

Candidates should possess strong typing and communication skills, be comfortable using chat platforms, and ideally have some customer service experience. The job offers flexible scheduling options and is fully remote, with training provided.

Qualifications

• Strong typing and communication skills are essential.
• Comfortable using chat platforms and basic computer tools.
• Reliable internet connection and quiet workspace required.

Responsibilities

• Respond to customer inquiries through live chat in a timely manner.
• Provide accurate information and guidance to customers.
• Meet daily and weekly performance goals.

Skills

Strong typing skills

Clear communication skills

Ability to multitask

Customer service experience

Education

High school diploma or equivalent

Tools

CRM or ticketing systems

Job description

Ellenco Estágios e Treinamentos is seeking a dependable Live Chat Agent to join their remote support team. In this role, you will assist customers via online chat, addressing inquiries and providing effective solutions, ensuring a positive customer experience.

Candidates should possess strong typing and communication skills, be comfortable using chat platforms, and ideally have some customer service experience. The job offers flexible scheduling options and is fully remote, with training provided.