Remote Live Chat Support Specialist

Ellenco Estágios e Treinamentos; Los Angeles (CA); Remote; USD 20,664 - 30,307; Full time

Job summary

Ellenco Estágios e Treinamentos is seeking a motivated Remote Live Chat Agent to deliver top-notch customer support via live chat, email, and messaging platforms. You will answer questions, resolve concerns, provide product and service information, and maintain high customer satisfaction.

This role emphasizes clear written communication and working from a home setup with a reliable internet connection. This position requires strong multitasking, attention to detail, and the ability to manage

Qualifications

• High school diploma or equivalent is required.
• Excellent written communication and grammar skills are needed.
• Strong typing speed and attention to detail are essential.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving and decision-making abilities are important.
• Self-motivated and capable of working independently.
• Reliable high-speed internet connection and a dedicated home workspace are required.

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner.
• Provide accurate information regarding products, services, orders, billing, and account-related questions.
• Resolve customer concerns while maintaining a positive and courteous attitude.
• Escalate complex inquiries to the appropriate department when necessary.
• Document customer interactions accurately using CRM and ticketing systems.
• Maintain customer records while ensuring data confidentiality.
• Meet productivity, response time, and customer satisfaction goals.
• Collaborate with team members and supervisors to improve service quality.
• Stay informed about company policies, products, and service updates.
• Perform other customer support and administrative duties as assigned.

Skills

Written communication

Typing speed

Multitasking

Problem-solving

Self-motivated

Independent work

Reliable internet

Education

High school diploma or equivalent

Job description

Ellenco Estágios e Treinamentos is seeking a motivated Remote Live Chat Agent to deliver top-notch customer support via live chat, email, and messaging platforms. You will answer questions, resolve concerns, provide product and service information, and maintain high customer satisfaction.

This role emphasizes clear written communication and working from a home setup with a reliable internet connection. This position requires strong multitasking, attention to detail, and the ability to manage