Remote Chat Support Specialist - Fast Pay and Growth Path

Sutherland Breezy; Lowell (MA); Remote; USD 55,104 - 61,992; Full time

Benefits offered by this job

100% Remote Work

401(k) retirement plan with company match

Tuition assistance

Ongoing mentorship and paid training

Career-growth paths

Job summary

A remote-first staffing provider is seeking Chat Support Specialists to assist U.S. customers through live chat without phone calls. Responsibilities include responding to inquiries, providing account support, and ensuring service quality. Candidates require strong typing and communication skills, with the ability to work from a home environment. The role offers full-time hours, requires no prior experience, and provides comprehensive training. Join a supportive team with opportunities for career growth and a positive work culture.

Qualifications

• High-speed internet and remote workspace are required.
• Willingness to learn and follow procedures.
• No experience required; training provided.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide accurate account support and updates.
• Escalate issues when needed using internal tools.
• Deliver friendly and professional support.

Skills

Strong English typing skills

Communication skills

Basic computer navigation skills

Job description

A remote-first staffing provider is seeking Chat Support Specialists to assist U.S. customers through live chat without phone calls. Responsibilities include responding to inquiries, providing account support, and ensuring service quality. Candidates require strong typing and communication skills, with the ability to work from a home environment. The role offers full-time hours, requires no prior experience, and provides comprehensive training. Join a supportive team with opportunities for career growth and a positive work culture.