Remote Live Chat Agent - Fast-Paced Customer Support

KSource INC; Frisco (TX); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Healthcare Benefits (Medical, Dental, Vision)

Paid Leave (Vacation, Sick Days, Holidays)

401(k) Retirement Plan with Company Matching

Flexible Work Schedule

Opportunities for Professional Growth

Job summary

KSource INC, located in Frisco, TX, is looking for a dedicated Remote Live Chat Agent to join its customer support team. The role involves providing exceptional customer service through online chat, troubleshooting customer issues, and maintaining a high standard of professionalism.

Applicants should have excellent communication skills and be proficient in using chat platforms. The company offers a comprehensive benefits package, including healthcare, a 401(k) plan, and opportunities for professional growth.

Qualifications

• Excellent written communication skills with strong grammar and spelling.
• Proven ability to succeed in a fast-paced customer service environment.
• Strong problem-solving skills and quick thinking.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Assist customers in navigating products and addressing concerns.
• Resolve customer problems and escalate complex issues when necessary.

Skills

Written communication skills

Problem-solving skills

Multitasking

Customer-focused attitude

Education

High school diploma or equivalent; college degree preferred

Job description

KSource INC, located in Frisco, TX, is looking for a dedicated Remote Live Chat Agent to join its customer support team. The role involves providing exceptional customer service through online chat, troubleshooting customer issues, and maintaining a high standard of professionalism.

Applicants should have excellent communication skills and be proficient in using chat platforms. The company offers a comprehensive benefits package, including healthcare, a 401(k) plan, and opportunities for professional growth.