Remote Live Chat Pro - Fast-Paced Customer Solutions

The Call Firm, LLC; Avondale Estates (GA); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k)

AD&D insurance

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid sick time

Paid time off

Referral program

Vision insurance

Wellness program

Job summary

The Call Firm, LLC is seeking a motivated Remote Live Chat Agent to join their customer service team in Avondale Estates, GA. This role involves responding to customer inquiries and resolving issues via live chat, requiring excellent communication skills and a customer-first mindset.

Key responsibilities include providing timely service, maintaining customer records, and collaborating with team members. The position offers a competitive hourly pay of $18.00 to $25.00 and comes with several benefits including health insurance and a 401(k).

Qualifications

• Strong communication skills with a professional, friendly tone.
• Ability to quickly assess customer issues and provide accurate solutions.
• Handle multiple chats simultaneously while providing quality customer service.

Responsibilities

• Provide prompt, accurate, and friendly customer service through live chat.
• Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
• Identify and elevate complex issues to higher-level support when necessary.

Skills

Excellent Communication Skills

Problem-Solving

Multitasking

Time Management

Customer-Oriented

Technical Proficiency

Attention to Detail

Adaptability

Patience and Empathy

Job description

The Call Firm, LLC is seeking a motivated Remote Live Chat Agent to join their customer service team in Avondale Estates, GA. This role involves responding to customer inquiries and resolving issues via live chat, requiring excellent communication skills and a customer-first mindset.

Key responsibilities include providing timely service, maintaining customer records, and collaborating with team members. The position offers a competitive hourly pay of $18.00 to $25.00 and comes with several benefits including health insurance and a 401(k).