Remote Linux & Networking Resident Support Engineer

Experis; New Jersey; Remote; USD 53,000 - 76,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending账户

Job summary

ManpowerGroup, a leading global workforce solutions company, seeks a Resident Support Engineer to join a client team in a remote USA role. You will support Linux-based environments, troubleshoot complex telecom-related issues, and work closely with engineering, support, and sales to document findings and drive resolutions.

The ideal candidate has 5+ years in a client-facing technical role, strong Python and Linux scripting skills, and hands-on experience with OpenStack, Azure AKS, Docker,

Qualifications

• 5+ years in a client-facing technical role with a demonstrated history of customer focus and empathy.
• Proficiency working in Linux-based operating systems and strong scripting skills using Python and Linux Shell (BASH, CSH, SH, KSH).
• Working knowledge of OpenStack, Heat templates, and Azure AKS.
• Familiarity with SIP and IP Telephony protocols, including the ability to use packet capture tools to identify irregularities.
• Experience troubleshooting applications and telecommunications systems, including the ability to experiment, reproduce issues, and communicate outcomes effectively in an Agile / Scrum environment.

Responsibilities

• Provide resident, client-facing technical support for Linux-based environments and related infrastructure.
• Troubleshoot complex application and telecommunications-related issues by reproducing reported behaviors and documenting findings for engineering, support, and sales.
• Use packet capture tools (e.g., Wireshark) and strong networking protocol knowledge (TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, syslog) to identify irregularities and drive resolution.
• Support cloud and platform components, including OpenStack, Heat templates, and Azure AKS, while collaborating on DevOps workflows (Docker, Ansible, virtualization, Kubernetes, microservices).
• Contribute to investigations involving identity and access systems (WSO2 Identity Server, LDAP, single sign-on) and, when applicable, 5G call flows and 5GC SBI components.

Skills

Customer empathy

Troubleshooting

Networking knowledge

Python scripting

Linux proficiency

Tools

OpenStack

Heat templates

Azure AKS

Docker

Ansible

Kubernetes

Wireshark

Job description

ManpowerGroup, a leading global workforce solutions company, seeks a Resident Support Engineer to join a client team in a remote USA role. You will support Linux-based environments, troubleshoot complex telecom-related issues, and work closely with engineering, support, and sales to document findings and drive resolutions.

The ideal candidate has 5+ years in a client-facing technical role, strong Python and Linux scripting skills, and hands-on experience with OpenStack, Azure AKS, Docker,