Resident Engineer – Telecom | Firstpoint Group | USA (Remote)

Firstpoint Group; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Firstpoint Group seeks an experienced Resident Engineer to support telecom solutions across the USA on a full-time remote basis. You will own deployment support, troubleshooting, and infrastructure monitoring, leveraging Linux, Python, OpenStack, Kubernetes, Docker, and Ansible to drive reliable operations.

Ideal candidates have 5+ years in customer-facing telecom/IT roles, strong scripting skills, and deep understanding of SIP/IP telephony, network protocols, and Agile/Scrum environments, with

Qualifications

• Minimum 5+ years in a customer-facing technical role in telecom/IT infra.
• Strong Linux admin and troubleshooting skills.
• Proficiency in Python and Linux shell scripting.
• Hands-on with OpenStack, Kubernetes, Docker, and Ansible.
• Deep knowledge of SIP/IP telephony and core networking protocols.
• Experience with Wireshark and packet captures for analysis.
• Excellent communication and Agile/Scrum experience.
• U.S. Citizen, Green Card, or Visa TN only (no sponsorship).

Responsibilities

• Provide expert technical support, deployment oversight, and troubleshooting for telecom monitoring solutions.
• Administer Linux-based servers, enterprise environments, and virtualized infra.
• Develop automation scripts in Python and Shell.
• Deploy and manage containerized apps with Kubernetes, Docker, and Ansible.
• Support OpenStack and Azure AKS architectures.
• Troubleshoot SIP/IP telephony and related protocols; analyze network traffic.
• Lead client discussions and document root-cause analyses for enterprise clients.
• Collaborate with international teams in Agile/Scrum settings.

Skills

Linux administration

Python scripting

Shell scripting

SIP / IP telephony

Wireshark

Agile / Scrum

OpenStack

Kubernetes

Docker

Ansible

Tools

OpenStack

Kubernetes

Docker

Ansible

Azure AKS

Job description

Position Summary

Firstpoint Group is actively seeking an experienced, customer-facing, and technically proficient Resident Engineer specializing in telecommunications, Linux systems, networking, and DevOps to support a leading telemetry and system monitoring solution on a full-time remote basis across the USA. In this critical technical operations role, you will be responsible for supporting the implementation, integration, and day-to-day troubleshooting of advanced telecommunications platforms. You will leverage your deep expertise in Linux, Python scripting, OpenStack, Kubernetes, Docker, Ansible, and IP telephony to drive complex technical discussions, perform root-cause analyses, and ensure uncompromised system reliability. This opportunity requires an elite engineer with strict work authorization eligibility (U.S. Citizen, Green Card, or Visa TN only) and extensive customer-facing experience.

Detailed Job Description

As a Resident Engineer at Firstpoint Group, you will take full technical ownership of customer-facing deployment support, system troubleshooting, and infrastructure monitoring for advanced telecommunications solutions. Your day-to-day responsibilities include managing Linux-based environments, writing Python and Shell automation scripts, deploying containerized microservices via Kubernetes and Docker, and configuring OpenStack / Azure AKS architectures. You will troubleshoot SIP and IP telephony protocols, analyze packet captures using Wireshark across TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, and Syslog, and execute rigorous root-cause analyses (RCA) for complex telecom anomalies. Furthermore, you will lead client technical discussions, collaborate with international engineering teams within Agile/Scrum frameworks, and ensure prompt issue resolution with a strong customer-focused mindset.

Key Responsibilities

• Provide expert technical support, implementation oversight, and operational troubleshooting for telecommunications monitoring and system solutions.
• Administer and maintain Linux-based operating systems, enterprise server environments, and virtualized infrastructures.
• Develop and execute robust automation scripts using Python and Linux Shell scripting.
• Deploy, manage, and scale containerized applications and microservices using Kubernetes, Docker, and Ansible automation.
• Support OpenStack cloud environments, Heat Templates, and Azure AKS clusters.
• Troubleshoot complex SIP and IP telephony systems, signalling protocols, and voice media paths.
• Perform packet captures, network traffic analysis, and protocol troubleshooting using Wireshark across TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, and Syslog.
• Lead technical discussions, drive issue resolution, and maintain rigorous root-cause analysis (RCA) documentation for enterprise clients.

Required Qualifications & Skills

• Minimum of 5+ years of professional experience in a customer-facing technical role within the telecommunications or IT infrastructure industry.
• Strong practical expertise in Linux administration, Linux-based server environments, and system troubleshooting.
• Proficiency in Python programming and Linux Shell scripting.
• Hands-on experience with cloud infrastructure, virtualization, and containerization including OpenStack, Kubernetes, Docker, and Ansible.
• Deep technical knowledge of SIP, IP telephony, and core networking protocols (TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, Syslog).
• Proven experience utilizing Wireshark and packet capture tools for deep protocol analysis and application debugging.
• Excellent communication, interpersonal, and stakeholder management skills with Agile/Scrum experience.
• Mandatory work authorization: U.S. Citizen, Green Card Holder, or Visa TN only (H-1B and other visa sponsorships are strictly ineligible).

Nice-to-Have Skills

• Specialized knowledge of 5G Call Flows, 5GC Service Based Interfaces (SBI), and core network interactions.
• Practical experience with big data and streaming platforms such as Apache Kafka, Elastic, Spark, and MariaDB databases.
• Familiarity with WSO2 Identity Server, LDAP directories, and Single Sign-On (SSO) authentication frameworks.
• Prior working experience as a resident engineer embedded within tier-one telecom operators or multinational vendor accounts.
• Advanced certifications in Linux (RHCE), Kubernetes (CKA), or cloud architecture.

Application Information

• Salary/Rate: Market Competitive / Standard
• Deadline: Open until filled
• Notice Period: Immediate to 30 Days
• Contract Duration: Permanent / Full-Time Remote (USA)

Recruitment Pro Tip

When applying for this Resident Engineer position with Firstpoint Group, ensure your CV explicitly highlights your customer-facing telecom experience, Linux/Python scripting skills, Kubernetes containerization, and confirms your eligible U.S. work authorization status.