Remote Life Science Solutions Manager

BioSpace; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan with company 1:

Parental leave

Paid time off

Job summary

GenScript USA Inc./ProBio Inc. offers a fully remote Technical Solution Manager role in the United States, focusing on account management and high-level technical support for customers.

The position emphasizes project management, proactive account management, and collaboration with internal teams to deliver solutions and quotes. The ideal candidate has a PhD in life sciences (or MSc with relevant experience) and excels in communication, problem solving, and customer-centric service in a

Qualifications

• PhD in a relevant life science discipline or MSc with relevant industry experience
• Excellent verbal and written communication and presentation skills
• Customer-centered and proactive/action-oriented

Responsibilities

• Provide primary business, technical and product/service advice to customers and generate price quotes for project design
• Analyze customer needs and resolve technical issues or complaints with effective solutions
• Identify potential areas of concern and make recommendations to support ongoing relationships
• Maintain close communication with customers and coordinate with technical support as needed
• Collaborate with internal teams to achieve sustainable growth
• Organize and deliver training for internal sales and external distributors with presentations or demos

Skills

Project management

Technical support

Account management

Communication skills

Education

PhD in life sciences

MSc with relevant industry experience

Job description

GenScript USA Inc./ProBio Inc. offers a fully remote Technical Solution Manager role in the United States, focusing on account management and high-level technical support for customers.

The position emphasizes project management, proactive account management, and collaboration with internal teams to deliver solutions and quotes. The ideal candidate has a PhD in life sciences (or MSc with relevant experience) and excels in communication, problem solving, and customer-centric service in a