Remote Biotech Solutions Manager

GenScript Biotech Corp.; Northern (KY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

GenScript Biotech Corporation is seeking a Technical Solution Manager for a fully remote US-based position with occasional travel. You will manage accounts, provide high-level technical support, and lead project management and design efforts to strengthen customer relationships.

The role emphasizes proactive solutions and collaboration across teams. The ideal candidate holds a PhD in life sciences or an MS with relevant industry experience, and demonstrates exceptional communication,

Qualifications

• Excellent verbal and written communication skills.
• Customer-centered and proactive.
• Strong analytical and problem-solving abilities.
• Great attention to detail and organizational skills.
• Enjoy fast-paced, team-oriented environments.

Responsibilities

• Provide primary business, technical and product/service advice to customers and generate price quotes for project design.
• Analyze customer needs and troubleshoot technical issues; advise on additional services and solutions.
• Identify potential customer concerns and recommend actions for ongoing relationships.
• Maintain close communication with customers and coordinate with technical support when needed.
• Collaborate with internal teams to drive growth and deliver value to customers.
• Organize and deliver training presentations or demos for sales teams and distributors.

Skills

Verbal communication

Written communication

Customer-focused

Analytical thinking

Organizational skills

Team player

Education

PhD in life sciences

MS with relevant experience

Job description

GenScript Biotech Corporation is seeking a Technical Solution Manager for a fully remote US-based position with occasional travel. You will manage accounts, provide high-level technical support, and lead project management and design efforts to strengthen customer relationships.

The role emphasizes proactive solutions and collaboration across teams. The ideal candidate holds a PhD in life sciences or an MS with relevant industry experience, and demonstrates exceptional communication,