Solution Manager, Academic Segment

BioSpace; United States; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan with company 1:

Parental leave

Paid time off

Job summary

GenScript USA Inc./ProBio Inc. offers a fully remote Technical Solution Manager role in the United States, focusing on account management and high-level technical support for customers.

The position emphasizes project management, proactive account management, and collaboration with internal teams to deliver solutions and quotes. The ideal candidate has a PhD in life sciences (or MSc with relevant experience) and excels in communication, problem solving, and customer-centric service in a

Qualifications

• PhD in a relevant life science discipline or MSc with relevant industry experience
• Excellent verbal and written communication and presentation skills
• Customer-centered and proactive/action-oriented

Responsibilities

• Provide primary business, technical and product/service advice to customers and generate price quotes for project design
• Analyze customer needs and resolve technical issues or complaints with effective solutions
• Identify potential areas of concern and make recommendations to support ongoing relationships
• Maintain close communication with customers and coordinate with technical support as needed
• Collaborate with internal teams to achieve sustainable growth
• Organize and deliver training for internal sales and external distributors with presentations or demos

Skills

Project management

Technical support

Account management

Communication skills

Education

PhD in life sciences

MSc with relevant industry experience

Job description

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

Job Scope

The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $85,000 based on experience level.

Key Responsibilities

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
• Maintain close communication with customers as well as facilitate communication with technical support when necessary
• Collaborate with internal teams/departments to achieve sustainable growth
• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos

Qualifications

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics or those with a Master of Science degree with relevant industry experience will be considered.
• Exceptional verbal and written communication and presentation skills
• Must be customer-centered and proactive/action-oriented
• Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
• Strong organization skills with great attention to detail
• Enjoy working in a fast-paced and team-oriented environment

#GS

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.