Remote Life Science Account Manager

Sartorius; United States; Remote; USD 24,000 - 42,000; Part time

Job summary

Sartorius is seeking a Virtual Account Manager (VAM) to remotely own the E2E sales process for existing customers, collaborating with FAS, Sales, Marketing, and Customer Service to drive penetration. You will manage requests, leads, and customer relationships using technology-enabled virtual selling.

This role emphasizes cross-functional teamwork, price/contract negotiations, CRM accuracy, and delivering product servicing and training as needed, with a focus on customer loyalty and repeat orders.

Qualifications

• 3+ years of sales experience in Pharmaceutical, Medical or Life Science industries.
• Excellent presentation skills using PowerPoint and online tools.
• Strong communication skills in Japanese to build stakeholder relationships.
• Able to read and write in English, comfortable in an English-speaking environment.

Responsibilities

• Take all incoming calls and process requests; forward leads to the responsible salesperson.
• Develop and maintain communication networks with dealers and end users.
• Nurture leads and client relationships.
• Cultivate strong customer loyalty and long-term relationships.
• Promote the assigned product portfolio remotely using all available technology (incl. cross-selling).
• Understand customer purchase decisions to secure repeat orders.
• Conduct regular check-ins and business reviews with customers.
• Identify opportunities by understanding customer processes and priorities.
• Lead price and contract negotiations.
• Provide ongoing product servicing with accurate information, trainings and support as needed.
• Maintain CRM data and documentation of contacts, orders and requests.
• Use sales tools (e.g., Salesforce) to maximize efficiency.
• Lead generation and collaboration with Field BioA teams and Application specialists for demos.

Skills

Sales experience

PowerPoint skills

Japanese comms

English literacy

Sales process

Analytical skills

Microsoft Excel

Tools

Microsoft Excel

Job description

Sartorius is seeking a Virtual Account Manager (VAM) to remotely own the E2E sales process for existing customers, collaborating with FAS, Sales, Marketing, and Customer Service to drive penetration. You will manage requests, leads, and customer relationships using technology-enabled virtual selling.

This role emphasizes cross-functional teamwork, price/contract negotiations, CRM accuracy, and delivering product servicing and training as needed, with a focus on customer loyalty and repeat orders.