Remote Licensed P&C Customer Success Specialist

Thimble; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote company

Thimble Fridays

Comprehensive health coverage

401(k) auto enrollment and matching

PTO: 20 days + holidays + floating

Parental leave

Home office setup reimbursement

Wellness reimbursements

ClassPass credits

Wellbeing perks & virtual events

Job summary

Thimble is seeking a licensed P&C Customer Success Representative to join our team on the West Coast (Pacific Time Zone). You will provide outstanding service to customers and brokers by answering questions, handling complaints, and troubleshooting issues related to our platform.

The role includes assisting with broker onboarding and ongoing relationships, managing a high volume of emails and chats, and collaborating with internal teams to improve the customer and broker experience while

Qualifications

• P&C license required.
• Small commercial insurance experience preferred.
• Experience with insurance brokers or agencies.
• Fast-paced, high-volume support or customer service background.
• Excellent written and oral communication skills.
• Highly organized with attention to detail.
• Ability to adapt to changes and learn quickly.
• Ability to manage multiple projects simultaneously.
• Bachelor's degree preferred.

Responsibilities

• Become an expert with Thimble's products and services.
• Support broker onboarding and deliver excellent customer service.
• Provide guidance on configuring and using the Thimble Broker Portal.
• Assist customers with inquiries and help resolve issues.
• Help increase conversion by applying product and insurance knowledge to the purchase experience.
• Meet defined SLAs for assisting customers with service requests.
• Provide support via email, chat, and phone.
• Collaborate with other teams to improve customer and broker experiences.

Skills

Property & Casualty license

Small commercial insurance

Broker experience

Fast-paced environment

Communication skills

Attention to detail

Adaptability

Multi-project management

Education

Bachelor's degree preferred

Tools

Zendesk

Omni

Jira

Job description

Thimble is seeking a licensed P&C Customer Success Representative to join our team on the West Coast (Pacific Time Zone). You will provide outstanding service to customers and brokers by answering questions, handling complaints, and troubleshooting issues related to our platform.

The role includes assisting with broker onboarding and ongoing relationships, managing a high volume of emails and chats, and collaborating with internal teams to improve the customer and broker experience while