Customer Engagement Specialist - Insurance (WA/OR/ID)

PEMCO; Washington; On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

401(k) plan with employer match

Vacation and eight paid holidays

Floating holidays and paid sick leave

Paid time off for bereavement, jury, &

Volunteer time off

Job summary

PEMCO is seeking a Customer Engagement Specialist to deliver exceptional service across phone, chat, email, and digital channels for property and casualty insurance products. You’ll assist with policy changes, billing inquiries, and basic claims guidance while ensuring compliance and data security.

Ideal candidates have a P&C knowledge base and 2+ years in insurance or customer service, with flexible scheduling across Pacific Time.

Qualifications

• P&C license preferred or knowledge of P&C concepts.
• Two+ years’ experience in insurance, customer service, call center, or related field.
• Willingness to work flexible schedules (7am–6pm PT, Mon–Fri; Sat 8:30am–5pm PT).

Responsibilities

• Handle inbound/outbound calls, emails, and chats from policyholders and customers.
• Provide accurate information on property and casualty policies, coverage, and billing.
• Assist with policy changes, renewals, cancellations, payments, and account questions.
• Document interactions and update policy information in the system.

Skills

Customer service

Communication

Problem-solving

Active listening

Multichannel support

Education

High School Diploma or equivalent

Tools

Policy administration systems

Call-center software

Job description

PEMCO is seeking a Customer Engagement Specialist to deliver exceptional service across phone, chat, email, and digital channels for property and casualty insurance products. You’ll assist with policy changes, billing inquiries, and basic claims guidance while ensuring compliance and data security.

Ideal candidates have a P&C knowledge base and 2+ years in insurance or customer service, with flexible scheduling across Pacific Time.