Remote Licensed P&C Customer Advocate - Home & Auto

Choice Financial Group; Paramus (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company participation

Employer-paid group life insurance

Paid time off and holidays

Gym membership reimbursement

Employee referral bonus program

Job summary

Choice Financial Group in Paramus, NJ, is seeking a Licensed Customer Service Representative (P&C) with personal lines experience to service and retain clients while contributing to sales growth.

The role involves servicing homeowners and auto policies, handling policy changes, renewals, and billing inquiries, and collaborating with carriers to ensure smooth servicing and issue resolution. Strong service mindset and relationship-building are essential.

Qualifications

• Active New Jersey Property & Casualty License.
• Minimum 1 year of personal lines insurance experience.
• Experience servicing home and auto policies.
• Bilingual in English and Spanish (optional).

Responsibilities

• Service and maintain existing homeowners and auto insurance policies.
• Assist clients with policy changes, renewals, billing inquiries, and coverage questions.
• Provide outstanding customer service to support client retention.
• Identify opportunities to cross-sell and sell new home and auto policies.
• Work directly with carriers to ensure efficient policy servicing and issue resolution.
• Build and maintain strong client relationships through consistent communication.
• Support retention efforts and contribute to overall agency growth.

Skills

Customer service

Relationship-building

Multitasking

Attention to detail

Organizational skills

Job description

Choice Financial Group in Paramus, NJ, is seeking a Licensed Customer Service Representative (P&C) with personal lines experience to service and retain clients while contributing to sales growth.

The role involves servicing homeowners and auto policies, handling policy changes, renewals, and billing inquiries, and collaborating with carriers to ensure smooth servicing and issue resolution. Strong service mindset and relationship-building are essential.