Licensed Customer Service Representative (P&C) - Paramus, NJ

Kaizen Lab Inc.; Paramus (NJ); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company participation

Employer-paid group life insurance

Paid time off and holidays

Gym membership reimbursement

Employee referral bonus program

Job summary

Kaizen Lab Inc. is seeking a Licensed Customer Service Representative in Paramus, NJ. In this role, you will service and maintain clients' homeowners and auto insurance policies, assisting them with inquiries and providing exceptional customer service.

The ideal candidate has an active New Jersey Property & Casualty License and at least one year of personal lines insurance experience. The position offers a base salary of $55,000 along with commissions and comprehensive benefits.

Qualifications

• Active New Jersey Property & Casualty License is required.
• At least 1 year of personal lines insurance experience is necessary.
• Must have experience servicing home and auto policies.

Responsibilities

• Service and maintain existing homeowners and auto insurance policies.
• Assist clients with policy changes, renewals, billing inquiries, and coverage questions.
• Provide outstanding customer service to support client retention.

Skills

Customer service skills

Bilingual (English and Spanish)

Relationship-building skills

Attention to detail

Organizational skills

Education

Active New Jersey Property & Casualty License

Minimum 1 year personal lines insurance experience

Job description

About the Role

Join a growing insurance agency in Paramus, NJ, where you’llplay a key role in servicing and retaining clients while contributing to salesgrowth. We are seeking a Licensed Customer Service Representative (P&C) withpersonal lines experience who thrives in a client-focused environment and ismotivated to deliver exceptional service and results.

At Choice Financial Group, we support the growth of property& casualty, life, health, and employee benefits agencies through strategicacquisitions and operational excellence. As one of the fastest-growing firms inthe industry, we offer stability, advancement, and a collaborative teamculture.

What You’ll Do

• Serviceand maintain existing homeowners and auto insurance policies
• Assistclients with policy changes, renewals, billing inquiries, and coveragequestions
• Provideoutstanding customer service to support client retention
• Identifyopportunities to cross-sell and sell new home and auto policies
• Workdirectly with carriers to ensure efficient policy servicing and issueresolution
• Buildand maintain strong client relationships through consistent communication
• Supportretention efforts and contribute to overall agency growth

What You Bring

Required:

• ActiveNew Jersey Property & Casualty License
• Minimum1 year of personal lines insurance experience
• Experienceservicing home and auto policies
• Bilingualin English and Spanish (required)
• Strongcustomer service and relationship-building skills
• Abilityto multitask and work in a fast-paced environment
• Strongattention to detail and organizational skills

Compensation & Benefits

• Basesalary of $55,000
• Retention commission: $2,000 – $10,000+
• Newbusiness commission: $4,000 – $10,000+
• Medical,dental, and vision coverage
• 401(k)with company participation
• Employer-paidgroup life insurance
• Paidtime off and holidays
• Gymmembership reimbursement
• Employeereferral bonus program

Location & Schedule

• On-siterole based inParamus, NJ
• Standardbusiness hours

Why Join Us?

• Bepart of a rapidly growing organizationin the insuranceindustry
• Opportunityto expand your skills in both service and sales
• Collaborativeand supportive team environment
• Directimpact on client satisfaction, retention, and agency success