Remote Licensed Commercial Lines Account Manager

Insurance Office of America; Watauga (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Paid vacations

Sick time

Career progression

Work-life balance

Community service

Supportive team

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business growth. The role involves coordinating daily admin tasks, resolving complex issues, and ensuring accuracy across policy management and renewals.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with an active license (CIC preferred).

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem‑solving, and decision‑making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day‑to‑day administrative and customer service activities, resolving complex issues.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team.

Skills

Account management

Insurance industry knowledge

Analytical skills

Customer service

Communication

High attention to detail

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, ensure retention, and support new business growth. The role involves coordinating daily admin tasks, resolving complex issues, and ensuring accuracy across policy management and renewals.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with an active license (CIC preferred).