Remote Level 1 Technical Support — Finance Data

Eventus Systems, Inc.; United States; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Competitive compensation

Health/Dental/Vision/Disability

Unlimited PTO

Flexibility

Job summary

Eventus Systems, Inc. seeks a Level 1 Technical Support Specialist for US-based operations. You will serve as the first point of contact for US customers, diagnosing issues and guiding users through resolution steps on the Validus platform.

This role emphasizes strong troubleshooting, clear communication, and collaboration with global teams to ensure timely support and continuous improvement of knowledge base documentation.

Qualifications

• Experience in technical support, help desk, or customer service role.
• Strong troubleshooting skills with JSON/XML, SQL, Linux/Unix, and scripting (Python, Bash).
• Familiarity with ticketing systems and queue management.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail and proactive problem solving.
• Willingness to learn new technologies and processes.
• Understanding of financial markets data strongly preferred.

Responsibilities

• Serve as the first point of contact for US customers via the ticketing system (Jira).
• Troubleshoot and resolve technical issues related to Eventus products and services.
• Escalate unresolved issues to Level 2 Support or other internal teams for deeper investigation.
• Maintain ticket hygiene — categorize and route issues promptly and keep tickets updated.
• Coordinate handovers with global support teams for continuity across time zones.
• Provide clear and concise instructions to customers to guide resolution steps.
• Monitor system alerts and respond proactively to potential issues.
• Assist in creating and maintaining knowledge base articles to enhance self-service options.
• Ensure high customer satisfaction through prompt and professional communication.

Job description

Eventus Systems, Inc. seeks a Level 1 Technical Support Specialist for US-based operations. You will serve as the first point of contact for US customers, diagnosing issues and guiding users through resolution steps on the Validus platform.

This role emphasizes strong troubleshooting, clear communication, and collaboration with global teams to ensure timely support and continuous improvement of knowledge base documentation.