Level 2 Technical Support Engineer — US

Eventus Systems, Inc.; United States; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Fully remote

Stock options

Health, dental, vision & disability

Unlimited PTO

Flexibility

Competitive compensation

Job summary

Eventus Systems, Inc. is seeking a Level 2 Technical Support Engineer for US operations. The role focuses on end-to-end ticket resolution, root-cause analysis, and collaboration with Engineering to fix platform issues.

Strong SQL, Linux, and scripting skills are essential, with preference for trade lifecycle knowledge and experience using AI tooling. Mountain or Pacific time zones are preferred to support APAC overlap, and the position is fully remote within the United States.

Qualifications

• Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering).
• Strong SQL skills for data investigation (Oracle/ClickHouse a plus).
• Linux/Unix proficiency and scripting (Python, Bash).
• Trade lifecycle/market data knowledge is a plus.

Responsibilities

• Monitor incidents, service requests, and production issues against SLAs.
• Own complex tickets end-to-end — investigation, root cause, resolution.
• Build scripts and diagnostic tools to speed up investigations.
• Coordinate with global teams for timely ticket response and handover.
• Turn recurring findings into documentation and proactive monitoring.

Skills

Troubleshooting

SQL

Linux

Python

Shell scripting

Communication

AI tools

DevOps concepts

Time zone flexibility

Data analysis

Tools

JSON

XML

Oracle

ClickHouse

Job description

Company Overview

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize, and operate across equities, options, futures, foreign exchange (FX), fixed income, and digital asset markets. Validus is proven in the most complex, high-volume, real-time environments of Eventus' rapidly growing client base — including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Position: Level 2 Technical Support Engineer — US

Reporting to the Global Head of Support, this role owns complex, escalated customer tickets end-to-end — from root cause investigation through resolution — while partnering with Engineering and Infrastructure to fix confirmed platform issues and monitor production systems for early warning signs. Ideal for a systematic troubleshooter with strong SQL, Linux, python and shell scripting skills and trade lifecycle knowledge, who builds tooling and referenceable troubleshooting guides to reduce repeat investigations and can translate technical findings clearly for engineers and clients alike. Mountain or Pacific timezone preferred to help cover the gap between US and APAC support.

Responsibilities

• Monitor incidents, service requests, and production issues against SLAs
• Monitor infrastructure and operational alerts to catch issues before they hit customers
• Coordinate with L1 and the global L2 team for timely ticket response and handover
• Own complex tickets end-to-end — investigation, root cause, resolution
• Provide advanced support for critical production incidents
• Build scripts and diagnostic tools to speed up recurring investigations
• Partner with Engineering/Infrastructure to reproduce defects and drive fixes
• Turn recurring findings into documentation and proactive monitoring
• Keep escalated tickets moving — flag, unblock, or close tickets with no active engineering dependency
• Apply consistent ticket categorization (defect vs. enhancement) and participate in the regular L2 triage cadence
• Support handover and continuity with global support teams across regions, ensuring smooth shift transitions on open issues

Requirements

• Methodical, hypothesis-driven troubleshooting background (support, DevOps, or systems engineering)
• Experience with configuration management (JSON, XML)
• Strong SQL skills for data investigation (Oracle/ClickHouse a plus)
• Linux/Unix proficiency and scripting (Python, Bash, vi/less or similar)
• Trade lifecycle and market/reference data knowledge strongly preferred
• Clear communicator — technical and non-technical audiences, written and real-time
• Hands-on experience with AI tools (Copilot, Claude, Gemini, etc.)
• Trade surveillance / market-abuse concept familiarity a plus
• Mountain/Pacific timezone preferred, or willingness to work 12–8 EST for APAC coverage

Benefits & Perks

• Fully remote company
• Competitive compensation
• Stock options
• Health, dental, vision & disability coverage
• Unlimited PTO
• Flexibility