Remote Accounting Software Support Technician

Applied Systems; Chicago (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Holiday time

Wellness days

Birthday bonus

Job summary

Applied Systems in the United States (remote) is seeking a Customer Support specialist to respond to inquiries about our accounting software, triage issues, and deliver courteous service.

You'll troubleshoot with customers, document problems, and escalate unresolved items to the right teams. The role emphasizes clear communication, teamwork, and a user-focused approach in a fast-paced, software-driven environment.

Qualifications

• Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and elevate issues you are unable to resolve to the proper level/area of customer support when necessary
• 1+ years of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience with accounting software or traditional accounting processes
• Experience working with technology and Microsoft applications

Responsibilities

• Respond to customer phone, email, and chat inquiries about issues or questions related to our accounting software applications.
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and elevate issues you are unable to resolve to the proper level/area of customer support when necessary

Skills

Customer service experience

Communication skills

Accounting software experience

Microsoft Office familiarity

Tools

Salesforce

Freshdesk

Jira

Job description

Applied Systems in the United States (remote) is seeking a Customer Support specialist to respond to inquiries about our accounting software, triage issues, and deliver courteous service.

You'll troubleshoot with customers, document problems, and escalate unresolved items to the right teams. The role emphasizes clear communication, teamwork, and a user-focused approach in a fast-paced, software-driven environment.