Customer Support & Data Integrity Analyst

Valid8 Financial, Inc.; Franklin (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Valid8 Financial, Inc. is seeking a Customer Support Analyst to be the first point of contact for data‑related support issues, triaging Tier 1 tickets and guiding basic data investigations. You will escalate more complex matters to Data Specialists while ensuring timely responses and maintaining data integrity.

You will communicate clearly with internal teams and hospital partners, document trends, and help improve processes to reduce repeat issues and enhance client experience.

Qualifications

• 1–3 years of experience in customer support, healthcare data operations, revenue cycle support, or a related role.
• Strong analytical and problem‑solving skills with attention to detail.
• Experience working with ticketing systems, queues, and structured support workflows.
• Excellent written and verbal communication skills, with the ability to explain issues and resolutions to non‑technical audiences.
• Proficiency with Microsoft Excel and basic reporting tools.
• Familiarity with hospital patient accounting systems (Epic, Cerner, Meditech preferred).

Responsibilities

• Triage and manage Tier 1 customer and data‑related support tickets, ensuring timely acknowledgement, investigation, and resolution.
• Review and analyze inbound issues to determine root cause, severity, and appropriate resolution path.
• Resolve standard Tier 1 issues independently, including basic data validation, file review, posting confirmations, ticket follow‑ups, and workflow verification.
• Escalate Tier 2 issues (reconciliation discrepancies, complex data anomalies, systemic issues) to Data Specialists with clear documentation and context.
• Communicate issue status, resolution updates, and next steps to internal stakeholders and hospital partners in a clear, professional, and customer‑focused manner.
• Monitor ticket queues and aging to ensure SLA and response expectations are met.
• Maintain detailed documentation of issues, resolutions, trends, and escalation patterns.
• Identify recurring issues and partner with Data Specialists and leadership to recommend process improvements and reduce repeat support items.
• Proactively review client setup, payment calculator configuration, and data integration flows to identify gaps or improvement opportunities that may impact submission accuracy or funding outcomes, and elevate recommendations as appropriate.
• Collaborate closely with Data Specialists, Customer Success, Professional Services, and Loan Accounting to ensure customer issues are routed appropriately, resolved efficiently, and communicated clearly.
• Serve as a liaison between customers and internal teams, translating technical or data‑related findings into understandable, actionable explanations.

Skills

Analytical skills

Ticketing systems

Communication skills

Data interpretation

Tools

Excel

Epic

Cerner

Meditech

Job description

Valid8 Financial, Inc. is seeking a Customer Support Analyst to be the first point of contact for data‑related support issues, triaging Tier 1 tickets and guiding basic data investigations. You will escalate more complex matters to Data Specialists while ensuring timely responses and maintaining data integrity.

You will communicate clearly with internal teams and hospital partners, document trends, and help improve processes to reduce repeat issues and enhance client experience.