Remote Lender Relationship Manager

HUB International; Irving (TX); On-site; USD 89,544,000 - 117,081,000; Full time

Benefits offered by this job

HSA and PPO Medical plans

FSA

Dental plans

Vision insurance

Short Term Disability

Paid Parental Leave (5 weeks)

Life Insurance (2x salary)

401k company match

10 paid Holidays

Floating Holidays and Personal days

Tuition Reimbursement

Job summary

HUB International is seeking a remote lender support specialist to assist assigned lenders with day-to-day needs and inquiries. You will train and support lenders, manage new lender go-live processes, and coordinate with internal teams to ensure timely resolution.

The ideal candidate has 2-5 years of experience in lender-related insurance or collateral protection and strong written and verbal communication skills, with the ability to work independently from a home office and align with CT

Qualifications

• 2–5 years of relevant experience in lender-related insurance or loan servicing
• Experience working with lending institutions (banks, credit unions, mortgage servicers) as clients
• Excellent written and oral communication, especially in professional email correspondence
• Ability to work independently in a remote environment

Responsibilities

• Train/support all assigned lenders
• Provide daily support to assigned existing lenders
• Respond promptly and professionally to lender inquiries
• Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions
• Client relationship management
• Manage all details associated with a new lender at go live
• Follow up with customers to ensure resolution and satisfaction
• Collaborate with other departments to ensure customer needs are met
• Escalate complex issues to appropriate internal teams when necessary

Skills

Lender-placed Insurance

Customer Service

Written & Verbal Communication

Lender Relationships

Remote Work

Education

High school diploma or equivalent

Job description

HUB International is seeking a remote lender support specialist to assist assigned lenders with day-to-day needs and inquiries. You will train and support lenders, manage new lender go-live processes, and coordinate with internal teams to ensure timely resolution.

The ideal candidate has 2-5 years of experience in lender-related insurance or collateral protection and strong written and verbal communication skills, with the ability to work independently from a home office and align with CT