Remote Learning Experience Change Lead

TaskUs; United States; Remote; USD 97,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

TaskUs is seeking a Learning Experience Change Manager (LXM) to design, deliver, and oversee training programs ensuring operational excellence. This role bridges client requirements with frontline execution, focusing on competency development and adoption in high-volume operations.

Key competencies include strong communication, SME-level knowledge of processes, and end-to-end project coordination. This remote role involves 25–50% travel and partners with cross-functional teams to drive impact.

Qualifications

• 2 years RAD or ERT experience.
• Strong grasp of adult learning principles (ADDIE, Kirkpatrick).
• Structured change frameworks (Prosci/ADKAR).
• Excellent verbal and written communication.

Responsibilities

• Training Needs Assessments (TNA): evaluate baseline agent skills and map competency gaps.
• Content Oversight: collaborate with instructional designers to build SOPs and upskilling modules.
• Change Readiness & Adoption: measure time-to-proficiency and KPI performance for new hires.
• Establish feedback loops with operations, QA, and client leads on training content gaps.
• Coordinate stakeholder communication to align during client transitions.
• Stakeholder Management: work with client success teams and QA to address workflow resistance.

Skills

Communication

Change management

Project management

Job description

TaskUs is seeking a Learning Experience Change Manager (LXM) to design, deliver, and oversee training programs ensuring operational excellence. This role bridges client requirements with frontline execution, focusing on competency development and adoption in high-volume operations.

Key competencies include strong communication, SME-level knowledge of processes, and end-to-end project coordination. This remote role involves 25–50% travel and partners with cross-functional teams to drive impact.