Remote Learner Success Manager

Peopleworth; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Peopleworth is seeking a Student Success Manager to ensure learners thrive from onboarding to completion in a fully remote role. You will guide study plans, support sessions across time zones, and collaborate with facilitators to meet learner goals.

Ideal candidates have 3+ years in student support or learner engagement within education, plus a bachelor’s degree or equivalent experience. Strong communication and organisational skills are essential for success.

Qualifications

• Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments
• Bachelor’s degree or equivalent experience required
• Experience facilitating online sessions or coaching learners preferred
• Familiarity with digital education platforms and online learning environments
• Excellent communication and relationship-building abilities
• Strong organisational and administrative skills with attention to detail

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion
• Conduct 1:1 and group learner support sessions across multiple time zones
• Guide learners in structuring study plans and managing progress toward completion
• Identify and address learning or engagement challenges early, offering practical solutions
• Maintain clear and responsive communication via email, chat, and video calls
• Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
• Monitor learner performance and engagement using tracking tools and reports
• Collect and analyse learner feedback to recommend process improvements
• Provide alumni support and foster a sense of community among past participants

Skills

Organisational skills

Administrative skills

Empathy

Communication

Rapport building

Online coaching

Digital education proficiency

Intercultural communication

Education

Bachelor’s degree

Equivalent experience

Job description

Peopleworth is seeking a Student Success Manager to ensure learners thrive from onboarding to completion in a fully remote role. You will guide study plans, support sessions across time zones, and collaborate with facilitators to meet learner goals.

Ideal candidates have 3+ years in student support or learner engagement within education, plus a bachelor’s degree or equivalent experience. Strong communication and organisational skills are essential for success.