Remote Learner Success Advocate (US Outreach)

Fullstack Academy; Northern (KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Job summary

Simplilearn is seeking a Customer Support Associate for its U.S. team. You will proactively reach out to enrolled learners by phone and email to guide their learning journey and address concerns. This role focuses on learner engagement, not technical support, and requires a learner‑first mindset.

The position offers a remote setup within EST hours, with a compensation range of $45k–$50k base plus benefits. Collaboration with internal teams helps improve the learner experience and outcomes.

Qualifications

• 1–2 years of experience in customer support or learner engagement.
• Strong spoken and written communication skills with a clear phone presence.
• Experience using CRM tools like Salesforce or HubSpot is a plus.
• Remote work setup with availability during EST mornings.

Responsibilities

• Proactively reach out to enrolled learners by phone and email to guide their learning journey.
• Remind learners of upcoming classes, milestones, and course completion targets.
• Follow up with inactive or at‑risk learners and offer support.
• Log interactions in the CRM and collaborate with operations and academic advisors.

Skills

Communication skills

Phone presence

Multitasking

CRM tools

Tools

Salesforce

HubSpot

Job description

Simplilearn is seeking a Customer Support Associate for its U.S. team. You will proactively reach out to enrolled learners by phone and email to guide their learning journey and address concerns. This role focuses on learner engagement, not technical support, and requires a learner‑first mindset.

The position offers a remote setup within EST hours, with a compensation range of $45k–$50k base plus benefits. Collaboration with internal teams helps improve the learner experience and outcomes.