Lead Travel Counselor - Remote, VIP & 24/7 Support

American Express Global Business Travel; Frankfort (KY); Remote; USD 46.000 - 86.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning & development

Zusammenfassung

Amex GBT is seeking travel counselors to deliver end-to-end, white-glove travel services in a fast-paced, home-based environment in the United States. You will support frontline operations, manage complex itineraries, and uphold SLAs while collaborating with teammates and suppliers.

Ideal candidates have 5+ years of travel and customer service experience, strong knowledge of global POS and GDS platforms, and exceptional communication skills.

Qualifikationen

• 5+ years of Travel Consultant and Customer Service experience.
• Advanced knowledge of global points of sale, and international routings.
• Proficiency in GDS (Sabre or Amadeus) and Microsoft 365.

Aufgaben

• Frontline travel counselor support; guide team on policy, ticketing, customer service.
• Prioritize workload, and direct team to ensure customer contracted SLAs are achieved.
• Training and quality monitoring to ensure high level of service delivery.
• Build strong relationships and communicate effectively with team, leaders, clients, coordinators, and suppliers.
• Resolve disruptions, escalations, exchanges, waitlists, and complex fare issues.
• Book and accurately manage global air, hotel, rail, and ground travel bookings.

Kenntnisse

Travel experience

Customer service

Strong communication

Tools

Sabre/GDS

Amadeus

O365

Jobbeschreibung

Amex GBT is seeking travel counselors to deliver end-to-end, white-glove travel services in a fast-paced, home-based environment in the United States. You will support frontline operations, manage complex itineraries, and uphold SLAs while collaborating with teammates and suppliers.

Ideal candidates have 5+ years of travel and customer service experience, strong knowledge of global POS and GDS platforms, and exceptional communication skills.