Remote Lead: Monitoring & Diagnostics Tech Support

GE Vernova; North Charleston (SC); Hybrid; USD 89,000 - 149,000; Full time

Job summary

GE Vernova seeks a Lead Monitoring & Diagnostics Technical Support Specialist to own the technical relationship with customers and manage cases from creation to closure. The role combines deep technical knowledge with strong customer focus and collaboration across product lines.

Responsibilities include providing ongoing support via phone and email, reproducing issues, recommending repairs, maintaining records in Salesforce, ServiceMax and SAP, and driving escalations to resolution.

Qualifications

• Engineering degree or Technologist Diploma or related work experience.
• Minimum 5 years of industry experience in Monitoring & Diagnostics.
• Strong knowledge of GE Vernova Monitoring and Diagnostics devices.
• Willingness to work on-call or after-hours for customer support.

Responsibilities

• Provide ongoing technical support and case management daily via phone, email, and other channels.
• Investigate technical problems and reproduce issues to drive resolution.
• Recommend repairs, upgrades, and part replacements.
• Maintain records in CRM and ERP tools (Salesforce, ServiceMax, SAP).
• Identify training opportunities and mentor others.

Skills

Technical support

Diagnostics

Customer communication

Case management

Cross-functional collaboration

Education

Engineering degree or Technologist Diploma

Tools

Salesforce

ServiceMax

SAP

Job description

GE Vernova seeks a Lead Monitoring & Diagnostics Technical Support Specialist to own the technical relationship with customers and manage cases from creation to closure. The role combines deep technical knowledge with strong customer focus and collaboration across product lines.

Responsibilities include providing ongoing support via phone and email, reproducing issues, recommending repairs, maintaining records in Salesforce, ServiceMax and SAP, and driving escalations to resolution.