Global Field Customer Experience & Productivity Leader - Remote

IF1690 Nexus Controls LLC; United States; Remote; USD 91,000 - 152,000; Full time

Benefits offered by this job

Remote position

Competitive compensation

Global exposure

Job summary

GE Vernova is seeking a seasoned leader to own customer experience improvements, VOC programs, and field quality management across global field services operations. You will drive actions from customer feedback, manage defects, and guide cross-functional collaboration with engineering and product teams.

Ideal candidates will have extensive experience with GE controls and Mark VIe systems, plus strong leadership, data analysis, and program management skills to deliver measurable improvements in

Qualifications

• Bachelor's degree plus 6+ years controls experience, or HS diploma with 10+ years controls experience.
• Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution.

Responsibilities

• Lead global Voice of Customer programs and customer satisfaction initiatives.
• Own Services QMS processes, compliance, and governance.
• Drive completion of customer survey actions and closure plans.
• Lead management of field defects, failures, escapes, and corrective actions.
• Establish read-across and lessons learned deployment across regions.
• Provide execution feedback to Commercial, Product Line, and Costing teams.
• Drive productivity improvement initiatives measured in labor hours and contribution margin improvement.
• Lead supplier performance reviews and savings initiatives.
• Identify third-party cost reduction opportunities.
• Support Continuous Monitoring (CM) improvement initiatives.
• Partner with Engineering and Product teams to resolve recurring customer issues.
• Improve standard work adoption and field execution consistency.

Skills

Leadership

Communication

Project management

Data analysis

Operational excellence

Influencing skills

Problem-solving

Education

Bachelor's degree + 6 years controls experience OR HS diploma + 10 years controls experience

Tools

GE Control Products

Mark VIe systems

Power BI

Microsoft Office Suite

Job description

GE Vernova is seeking a seasoned leader to own customer experience improvements, VOC programs, and field quality management across global field services operations. You will drive actions from customer feedback, manage defects, and guide cross-functional collaboration with engineering and product teams.

Ideal candidates will have extensive experience with GE controls and Mark VIe systems, plus strong leadership, data analysis, and program management skills to deliver measurable improvements in