Remote Lead — Enterprise Integration & Incident Response

Netpace Inc

United States

On-site

USD 140,000 - 190,000

Full time

6 days ago

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Job summary

Netpace Inc is seeking a hands-on technical leader to own production support, incident management, and continuous improvement for a mission-critical EDI/Azure data environment. The role requires end-to-end troubleshooting of integration failures, leading outages, and clear communication with business stakeholders; after-hours and weekend support is expected due to 24x7 services.

You'll monitor transactions, triage by impact, diagnose across source, cloud, databases, and ERP, and drive permanent

Qualifications

Must have hands-on experience with enterprise integration, EDI, cloud engineering or production support.
Strong troubleshooting across distributed apps and end-to-end transaction traces.
Experience learning and supporting D365 and EDIAL/EDI platforms.
Ability to manage after-hours and weekend incident response with calm, clear communication.

Responsibilities

Own major incidents from identification to resolution; coordinate multiple technical resources.
Monitor inbound/outbound transaction flows and identify failed or delayed processes.
Triaga by business impact and prioritize critical customers, orders, and invoices.
Investigate across the full integration chain to drive recovery without duplicates.
Identify root causes and implement permanent fixes with data integrity.