Senior IT Support Engineer – Incident Lead & Automation
Endeavor
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Benefits offered by this job
Job summary
Endeavor IT is a leading IT services consulting firm providing technology solutions across the United States. We are seeking a Senior Support Technician to lead high-severity incident response, improve runbooks and automation, and coach junior staff on complex tickets.
This role partners with the Service Desk Manager for continual service improvement and cross-practice initiatives. The ideal candidate has extensive experience with networking, Windows Server, Azure/Entra ID, ITIL, and scripting
Qualifications
- Bachelor’s degree in Computer Science, IT or related field, or equivalent experience.
- 7+ years of support experience.
- Relevant Microsoft, ConnectWise, and security certifications encouraged; target one new proctored cert per year.
Responsibilities
- Lead high-severity incident response across Service Desk and vendor resources.
- Own maintenance and improvement of runbooks and standards.
- Drive automation to reduce recurring toil.
- Coach and mentor Support Technician I and II.
- Participate in weekly on-call rotation and after-hours coverage.
Skills
Education
Tools
Job description
Endeavor IT is a leading IT services consulting firm providing technology solutions across the United States. We are seeking a Senior Support Technician to lead high-severity incident response, improve runbooks and automation, and coach junior staff on complex tickets.
This role partners with the Service Desk Manager for continual service improvement and cross-practice initiatives. The ideal candidate has extensive experience with networking, Windows Server, Azure/Entra ID, ITIL, and scripting
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