Remote Lead Service Designer - Health Insurance Experience

Humana; Oregon; Hybrid; USD 115,000 - 158,000; Full time

Job summary

Humana is seeking a Lead Service Designer for its Insurance Product Experience (IPX) team. This role blends research, concept framing, and service design to redefine member experiences across health insurance touchpoints.

The ideal candidate brings 7+ years of industry experience, a strong portfolio, and fluency with tools like Figma, Lucid/Miro, PPT and Adobe Creative Suite. This is a remote-friendly position with travel to Humana offices as needed.

Qualifications

• Bachelor's or Master's degree in a design or research field
• 7+ years of relevant industry experience
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

7+ years of relevant industry ervaring

Portfolio demonstrating journey maps,

Design tools proficiency (Figma, Lucid

Education

Bachelor's or Master's degree in a design or research field

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana is seeking a Lead Service Designer for its Insurance Product Experience (IPX) team. This role blends research, concept framing, and service design to redefine member experiences across health insurance touchpoints.

The ideal candidate brings 7+ years of industry experience, a strong portfolio, and fluency with tools like Figma, Lucid/Miro, PPT and Adobe Creative Suite. This is a remote-friendly position with travel to Humana offices as needed.