Remote Lead Service Designer — Health Insurance Experience

Humana, Inc.; Dover (DE); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Lead Service Designer for its Insurance Product Experience (IPX) team to shape member experiences across health insurance.

You will lead vision and concept development, user research, prototyping, and implementation planning, working with UX/UI, product, marketing, and operations to ensure seamless integration of digital tools with offline touchpoints. The role requires 7+ years of design experience with a strong portfolio in journey mapping, user research, prototyping,

Qualifications

• Bachelor’s or Master’s degree in design or related field.
• 7+ years of relevant industry experience.
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Responsibilities

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Skills

Journey mapping

User research

Prototyping

Information design

Illustration

Education

Bachelor’s or Master’s degree in design or research

Tools

Figma

Lucid/Miro

PPT

Adobe Creative Suite

Job description

Humana, Inc. is seeking a Lead Service Designer for its Insurance Product Experience (IPX) team to shape member experiences across health insurance.

You will lead vision and concept development, user research, prototyping, and implementation planning, working with UX/UI, product, marketing, and operations to ensure seamless integration of digital tools with offline touchpoints. The role requires 7+ years of design experience with a strong portfolio in journey mapping, user research, prototyping,