Remote Lead Central Scheduler - Patient Access and Ops

Snoqualmie Valley Health; Snoqualmie (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life and AD&D

Retirement Plan

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Travel Assistance & ID TheftProtection

Pet Insurance

Other Voluntary Benefits

Job summary

Snoqualmie Valley Health is seeking a Lead Central Scheduler to oversee the outpatient scheduling team and ensure timely patient access across departments. You will lead daily operations, train staff, and resolve scheduling barriers with professionalism and empathy.

Responsibilities include coordinating complex appointments, maintaining accurate demographics and referrals, generating reports, and driving process improvements to enhance patient experience and regulatory compliance.

Qualifications

• High school diploma required.
• Minimum three years of experience in appointment scheduling, preferably in a medical practice.
• Proficiency with EHR/EMR scheduling systems.
• Strong communication and customer service skills.
• Leadership, coaching, and staff training abilities.
• HIPAA knowledge and understanding of referrals, insurance, and authorizations.
• Ability to prioritize in a fast-paced, high-volume environment.
• Willingness to cross-train in other areas for smooth operations.

Responsibilities

• Lead and oversee daily operations of the Central Scheduling team.
• Coordinate and schedule patient appointments across multiple departments.
• Ensure accurate scheduling in accordance with provider availability, guidelines, patient needs, and referrals.
• Train, coach, and mentor scheduling staff; monitor performance and productivity.
• Resolve scheduling conflicts and escalated patient concerns.
• Maintain scheduling standards, workflows, and procedures.
• Monitor appointment volumes, wait times, cancellations, and no-show trends.
• Collaborate with providers and clinical teams to improve patient access.
• Ensure accurate patient demographics, insurance information, authorizations, and referrals.
• Identify workflow inefficiencies and recommend improvements.
• Assist with staffing assignments and workload distribution.
• Generate and review operational reports and metrics.
• Ensure compliance with policies, privacy regulations, and patient service standards.
• Serve as a subject matter resource for scheduling systems and troubleshoot issues.
• Support implementation of new scheduling processes and initiatives.

Skills

Healthcare scheduling

EHR/EMR scheduling

Customer service

Leadership

Staff training

Problem solving

Attention to detail

HIPAA knowledge

Workflow prioritization

Cross-training

Education

High school diploma

Job description

Snoqualmie Valley Health is seeking a Lead Central Scheduler to oversee the outpatient scheduling team and ensure timely patient access across departments. You will lead daily operations, train staff, and resolve scheduling barriers with professionalism and empathy.

Responsibilities include coordinating complex appointments, maintaining accurate demographics and referrals, generating reports, and driving process improvements to enhance patient experience and regulatory compliance.