Remote Lead: Business Systems Analyst & Process Improvement

Ladders; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k)

Tuition reimbursement

Mental health support

Paid time off

Discounts through partners

Job summary

The Ladders is seeking a Lead Business Systems Analyst to guide a team of analysts and strengthen operational consistency and decision-making through clear metrics. This remote role collaborates across functions to align priorities, improve workflows, and develop training resources for the team.

Qualified candidates have 5–7 years in business analysis, strong leadership, and experience with Jira, Office tools, and insurance/operational systems.

Qualifications

• 5–7 years of experience in business analysis or related field.
• Proficiency with Jira and Microsoft Office tools.
• Experience with insurance and operational systems preferred.
• Knowledge of process improvement methodologies.
• Familiarity with automation tools and foundational AI literacy.
• Strong leadership and collaboration skills.

Responsibilities

• Coach and mentor business systems analysts at all levels.
• Monitor operational metrics such as time tracking and service levels.
• Promote standardized practices across documentation and workflows.
• Drive continuous improvement of standard operating procedures.
• Develop and enhance training materials for analysts.
• Collaborate with cross-functional teams to align priorities.
• Identify resource constraints and provide insights for decision-making.

Skills

5-7 years experience in business分析

Leadership

Collaboration

Process improvement methodologies

Automation tools & AI literacy

Insurance domain experience

Tools

Jira

Microsoft Office

Job description

The Ladders is seeking a Lead Business Systems Analyst to guide a team of analysts and strengthen operational consistency and decision-making through clear metrics. This remote role collaborates across functions to align priorities, improve workflows, and develop training resources for the team.

Qualified candidates have 5–7 years in business analysis, strong leadership, and experience with Jira, Office tools, and insurance/operational systems.