Remote Launch Specialist I - State Expansion & Onboarding

FreedomCare; United States; Hybrid; USD 45,000 - 60,000; Full time

Job summary

FreedomCare is hiring a Launch Specialist I for their National Expansion team. This position is hybrid/remote and focuses on implementing standardized processes in new states while ensuring smooth operations during launches.

The ideal candidate will have at least 2 years in consumer-facing roles, understand compliance with healthcare regulations, and possess strong problem-solving skills. Join us to make a positive impact on the lives of patients across the U.S.

Qualifications

• Minimum of 2+ years in a consumer-facing position handling high call volumes.
• Familiarity with compliance and healthcare regulations (like HIPAA).
• Proactive attitude towards optimization and efficiency.

Responsibilities

• Document the onboarding process for each case.
• Timely follow-up with patients and caregivers.
• Pilot and refine new intake processes in new markets.

Skills

Customer service

Compliance understanding

Critical thinking

Problem-solving

Time management

Tools

Salesforce

TalkDesk

Job description

FreedomCare is hiring a Launch Specialist I for their National Expansion team. This position is hybrid/remote and focuses on implementing standardized processes in new states while ensuring smooth operations during launches.

The ideal candidate will have at least 2 years in consumer-facing roles, understand compliance with healthcare regulations, and possess strong problem-solving skills. Join us to make a positive impact on the lives of patients across the U.S.