Remote Care Specialist: Onboarding & Support Pro

FreedomCare LLC; Cleveland (OH); Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Wellness programs

Learning opportunities

Fun company events

Job summary

FreedomCare LLC is seeking a Care Specialist to support patients and caregivers while guiding them through onboarding and use of the FreedomCare app.

You will handle caregiver app issues, answer questions on Daily Notes, and coordinate scheduling and training to meet program requirements, all while delivering a positive customer service experience.

This remote position includes occasional travel to the nearest FreedomCare hub and offers in-house training and career development opportunities.

Qualifications

• Experience in high-volume inbound/outbound call environments.
• Ability to support patients and caregivers with service issues.
• Poise and patience when dealing with clients and case managers.
• Above-average knowledge of technology applications (web, telephony, mobile).
• Excellent written and verbal communication; resolve issues over the phone.
• Strong attention to detail, metric-driven, good time management.

Responsibilities

• Ensure a seamless Welcome and Onboarding process for Caregivers in AFC program.
• Create and modify schedules in Freedom Care’s scheduling application.
• Serve as initial point-of-contact for Caregiver app issues.
• Field questions about Daily Notes processing and escalation.
• Coordinate with Team Support Specialist for in‑home visits and training.
• Provide exceptional customer service for patients and caregivers.
• Communicate with MCOs/Case Management regarding authorizations.
• Navigate multiple systems to resolve app or case issues.

Skills

High-volume call center

Customer service

Empathy and patience

Tech savviness

Communication skills

Problem-solving

Tools

FreedomCare app

Job description

FreedomCare LLC is seeking a Care Specialist to support patients and caregivers while guiding them through onboarding and use of the FreedomCare app.

You will handle caregiver app issues, answer questions on Daily Notes, and coordinate scheduling and training to meet program requirements, all while delivering a positive customer service experience.

This remote position includes occasional travel to the nearest FreedomCare hub and offers in-house training and career development opportunities.